We are for a live chat agent that excels in meeting customers' expectations, from answering questions on products and services to processing orders.

You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.

Responsibilities :

• Generating sales leads.
• Managing incoming chats.
• Building good relationships with customers.
• Resolving complaints and following up on resolutions.
• Identifying customers' needs.
• Meeting sales objectives.
• Following procedures and policies.

Requirements :

• High school diploma or equivalent.
• Experience in customer service.
• Strong telephone etiquette.
• Familiarity with CRM tools.
• Excellent communication skills.
• Ability to adapt to different personalities.

Last updated : 2024-04-27